The Top 10 Hardware Partnership Questions System Integrators Care About Most (With Detailed Answers)

For system integrators, choosing a hardware partner is not just a procurement decision—it’s a long-term strategic choice that impacts project delivery, product stability, service quality, and customer satisfaction.

At Shenzhen Angxun Technology, we have worked with OEM/ODM clients, solution providers, and integrators for more than 20 years. Throughout thousands of conversations, we’ve identified the 10 most frequently asked questions—and in this article, we provide clear, transparent, engineering-level answers to help you evaluate hardware suppliers more confidently.

1. What Is Your Minimum Order Quantity (MOQ)?

We understand that early-stage projects often start with small pilot runs.

• Standard products: MOQ as low as 50–100 units depending on model.

• Customized boards or I/O layouts: Typically 200–500 units per batch.

• Full OEM/ODM customization (PCB redesign): MOQ 1,000+ units for economical production.

We support prototype samples and small-batch validation to help integrators reduce risk in early deployment.

2. How Long Is Your Customization Cycle?

Customization time depends on the depth of modification:

Our engineering team follows a strict milestone-driven process: requirement confirmation → schematic → layout → prototype testing → pilot run.

3. How Do You Guarantee Long-Term Supply?

Long-term availability is critical for system integrators. We guarantee lifecycle stability through:

• Clear lifecycle roadmap for each platform

• Early notification of EOL/NRND changes

• Component stocking agreements for key customers

• Sourcing from tier-1 suppliers (Intel, AMD, Realtek, Nuvoton, etc.)

• In-house SMT + DIP production ensuring full control of build quality

Most of our industrial and commercial boards offer 5–7 years of stable supply; some platforms reach 10+ years depending on chipset availability.

4. What Is Your Standard Lead Time for Mass Production?

For most models:

• In-stock standard boards: Immediate shipment

• Small batch (100–500 units): 7–15 days

• Large batch (1,000+ units): 15–25 days

• Highly customized projects: Based on BOM lock + pilot run

Our production line operates with a strict IPC-A-610 quality system to maintain consistency across batches.

5. What Testing and Quality Assurance Processes Do You Use?

Quality consistency is one of the most important factors for integrators. We use:

• Automated optical inspection (AOI)

• ICT in-circuit testing

• Burn-in testing (8–24 hours)

• Thermal cycling and high-load stress tests

• BIOS/firmware stability tests

• Full functional testing before packing

For mission-critical applications, we offer custom test scripts and extended reliability testing.

6. Can You Provide Certifications Such as CE, FCC, or RoHS?

Yes.

Our factory maintains compliance with CE, FCC, RoHS, REACH, and related standards.

For OEM/ODM clients, we also support:

• Document preparation for certification

• EMC tuning guidance

• Pre-compliance testing services

This saves integrators weeks of engineering and significantly reduces certification cost.

7. Do You Support BIOS, Firmware, or OS-Level Customization?

Absolutely.

We offer a complete suite of customization options:

• Custom BIOS logo

• Boot sequence optimization

• Watchdog timer configuration

• PCIe / USB whitelist or blacklist

• Linux kernel adjustments

• Android BSP customization

• Secure boot and TPM integration

These options help integrators ensure system stability and reduce deployment issues in the field.

8. How Do You Handle After-Sales Service and Technical Support?

We provide structured global support:

• Dedicated project engineers for ODM clients

• Remote debugging via video or remote tools

• Replacement parts for critical deployments

• Detailed RMA analysis reports

• Engineering documentation and SDK packages

Our goal is to minimize downtime and ensure rapid recovery in case of any hardware issues.

9. What Are Your Warranty Terms?

Our standard terms:

• 12-month warranty for all motherboard and core board products

• 18–24 month extended warranty available for integrators

• Replacement or repair service depending on fault type

Failures caused by manufacturing defects are fully covered.

10. What Makes You Different from Other Motherboard Manufacturers?

System integrators choose Angxun for:

• 20+ years of engineering and manufacturing experience

• Independent SMT + DIP production lines

• Strong R&D team for BIOS, firmware, hardware, and drivers

• Pre-validated compatibility lists, reducing field issues by 60–80%

• Flexible customization with fast turnaround times

• Stable supply for 5–10 years

• Transparent communication and clear technical documentation

For projects that require reliability, cost control, and long-term cooperation, Angxun becomes a trusted extension of your engineering team.

Conclusion: Clear Answers Build Strong Partnerships

System integrators value transparency, consistency, and predictable cooperation. By clearly addressing the top 10 questions asked during hardware evaluation, we hope to help your team make informed decisions and reduce project risk.

If you need guidance on motherboard selection, customization feasibility, or long-term supply planning, the Angxun engineering team is ready to support you with professional, reliable, and timely assistance.